GENERAL CONDITIONS INDIVIDUAL RESERVATIONS

BOOKINGS

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Guests will receive confirmation of a booking via SMS or email. Guests are required to be at least 18 years of age when booking accommodation. The hotel reserves the right to cancel the booking if on arrival the guest is unable to provide a valid ID for proof of age.

 

CHECK-IN, CHECK OUT INFORMATION AND CANCELLATIONS

 

Check-in time is between 12:00 and 16:00 - and check-in after 18:00 must be agreed upon beforehand. 

Check-out time is before 12:00, later check-out must be agreed upon beforehand.

 

Payment of rooms, minibar, bar, restaurant, room service, etc. must be paid at check out. 

 

In the event of a NO-SHOW, all confirmed rooms /activities will be charged at 100% of the total amount.

 

Cancellation of a confirmed hotel room must be made at least 5 days before arrival. If the hotel room is canceled less than 5 days before arrival, the room will be charged in full. 

 

Cancellation of confirmed tailor-made packages (up to 5 rooms and/or up-to 5 persons) - must be made no later than 30 days before the agreed arrival date. If a confirmed tailor-made package is canceled less than 30 days before the agreed arrival, 80% of the agreed price of the package will be charged.

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Please note. All our rooms are non-smoking – please use designated smoking areas. 

 

PRICES AND PAYMENT

We reserve the right to change prices due to increased costs of goods, services, taxes, and fees or other costs that are controlled by external parties. 

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We strive to be a cash-free business and therefore encourage and thank our guests to use electronic payment solutions, as this is the safest way for our guests to travel. We encourage payment by Debit and Credit card. We accept major debit and credit cards. If the customer wishes to pay by cash only INR is accepted. Cheques and or traveler’s cheques are not accepted. 

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ADVANCED PAYMENT

We reserve the right to request prepayment. 

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DAMAGE

The guests are financially responsible for any damage to hotel rooms, fixtures or other equipment caused.

 

FORCE MAJEURE

If circumstances that are beyond our control such as strikes, fires, extreme weather, and other events that cause your stay or activity not to be carried out, we reserve the right to cancel your stay or activity without being responsible for payment of compensation. In general, bad weather is considered normal and does not give the customer the right to cancel or change any booking. 

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