GENERAL CONDITIONS GROUP RESERVATIONS

BOOKINGS - CHANGES – CANCELLATIONS

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All bookings, changes, and cancellations must be submitted in writing. To ensure consistency and quality of our events, all bookings must be confirmed in writing by us before more information can be sent to the participants.

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For group bookings, a list of the participants, program, contact information for the leader of the group, and any allergies or special needs must be submitted in writing to the hotel no later than 1 week before the commencement of the event. 

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When booking for groups of 5 rooms/persons or more, a deposit of 30% of the total amount will be invoiced upon the confirmation of the event.

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This is nonrefundable

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CONDITIONS FOR CANCELLATION FOR GROUPS OF 5 OR MORE ROOMS 

 

AMOUNT TO BE PAID

More than 90 days before commencing of the event - 30% as deposit

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Between 90 and 60 days before commencement of the event - 50% of the total amount

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Between 30 and 60 days before commencement of the event - 80% of the total amount

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Less than 30 days before commencement of the event - 100% of the total amount

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CONDITIONS FOR A REDUCTION OF ROOMS (NIGHTS PER ROOM) AMOUNT TO BE PAID

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More than 90 days before commencement of the event - No payment

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Between 90 and 60 days before commencement of the event - 50% of the total amount

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Between 30 and 60 days before commencement of the event - 80% of the total amount

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Less than 30 days before commencement of the event - 100% of the total amount

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An increase in the number of rooms and/or participants must be agreed with and confirmed by the hotel at least one week before the event.

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In the event of a NO-SHOW, all confirmed rooms and activities will be charged at 100% of the total amount. 

BUY OUT

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When a booking exceeds 80% or more of the total capacity of a hotel, the hotel reserves the right to insist that the entire hotel is booked. 

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REDUCTION OF MEALS

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Any reduction or cancellation of meals notified less than 14 days before the commencement of the event will be billed at full cost. Any changes to the meals must be submitted in writing to the hotel. 

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CHECK-IN AND CHECK-OUT INFORMATION

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Check-in time is between 12:00 and 16:00; check-in after 18:00 must be agreed upon beforehand. 

Check-out time is before 12:00; later check-out must be agreed upon beforehand. 

Please note. All our rooms are non-smoking – please use designated smoking areas. 

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DAMAGE

The organizer (customer) is financially responsible for any damage to hotel rooms, fixtures, or other equipment caused by guests.

FORCE MAJEURE

 

If circumstances that are beyond our control such as strikes, fires, extreme weather, and other events that cause your stay or activity not to be carried out, we reserve the right to cancel your stay or activity without being responsible for payment of compensation. In general, bad weather is considered normal and does not give the customer the right to cancel or change any booking. 

 

PRICES AND PAYMENT

The organizer (customer) is responsible for any unpaid bills left by the participants (bar, minibar, restaurant, room service, etc.).

We strive to be a cash-free business and therefore encourage and thank our guests to use electronic payment solutions, as this is the safest way for our guests to travel. We encourage payment by debit and credit card. We accept all major debit and credit cards. If the customer wishes to pay by cash only, INR is accepted. Cheques and or traveler’s cheques are not accepted. 

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We reserve the right to change prices due to increased costs of goods, services, taxes, and fees or any other costs that are controlled by external parties. 

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